HWC Field Stories

Kirby’s HWC Story: A plane, a meltdown, a PRT and an “I love you”

When boarding for my flight to Indiana, there was a family that had an autistic child and he was experiencing explosive disorder/assaulting.  The pilots and staff were in panic mode!! The parents were crying ( child was head butting , biting etc.) After asking if they needed some assistance they said “yes!!”

I went into HWC’s physical intervention, then our verbal de-escalation!!! It was like a Picaso painting!!! Lol!! The folks on the plane clapped!!! United Air gave me a voucher for 100.00! The family wanted me to fly all the way to Texas with them.  But, the best part was when it was over the kid put his arms around me and told me that he loves me!!! I was too through!!!

This is the part in our HWC manual when the kid says ” at some point when I’m out of control, I want staff to be able to demonstrate that they can bring me back under control!!!! ”

I’m here to testify!


Kirby :).

PS The kid was 15yrs old


Response from HWC Trainer, Walt Piszchala after hearing the story.

Kirby…I was not surprised when I received this e-mail. You are touching lives each and every day. God has a plan for all of us and you my friend are truly fulfilling you destiny. Just think what might have happened to this family if you were not there to assist them. They could have been placed on a no flight list or worst the police could have been called in. I will remember to relate this story to all my classes that I teach as the Gold Standard that we all strive to become! Walt

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Mohave County’s Paul Hernandez, a HWC Instructor, named state Detention Officer of the Year

Paul Hernandez, a Mohave County Detention Officer and HWC Instructor named “Officer of the Year” by the Arizona Chief Probation Officers Association.

Paul has worked at Juvenile Detention for six years,” Juvenile Detention Supervisor Craig Lee said. “He has been a JDO II for about four years. Hernandez has been recognized for his work at Mohave County and “now he has won Detention Officer of the Year for the entire state,” Lee said. “He is a great officer and a great person. The kids really respect him. Even when they are being disciplined, they understand and they look up to him for his guidance.”

Hernandez is also the Juvenile Detention Center’s gang liaison officer for Gang Intelligence and Team Enforcement Mission (GITEM) and is a certified Handle With Care instructor.

Hernandez credits his bosses for establishing quality leadership. “I give thanks to my supervisor, Mr. Lee, who nominated me,” he said. “It starts with him. He is the one I learn from. He is my teacher/mentor. I take what I learn from him and pass it on. I want everyone to be able to be a great officer. It all starts from the top. I also thank (Administrator) Ms. Sheila Flipse, (Assistant Chief Probation Officer) Ms. Elaine Grissom and Mr. Darrell Reeves. And my coworkers are great.

Congratulations from HWC to Officer Hernandez for his professionalism, dedication, and devotion to duty. An officer who goes the extra mile to see a job well done and set an example for all to emulate.



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A Word From You
"Bruce Chapman and the HWC philosophy is RIGHT on the money. Many times a while after a restraint and processing the incident with the student , that student wanted to come down to my room and have lunch with me. As HWC says.... ..."
Fred Doremus