Handle With Care - Private Security, Retail & Corporate

Persons working in retail, corporate environments and private security all have their own unique challenges working with diverse individuals whose temperaments, backgrounds and behaviors can vary widely often requiring them to navigate challenges like culture differences, disabilities, unconscious biases and unpredictable emotions.

"since we have been using HWC, our worker’s comp cost have significantly decreased and staff report they feel safer"

Christopher C. Old, Ed.S., BCBA, LBA - Assistant Director of Human Resources and Support Services

Private Security

HWC provides the training needed to ensure security personnel can respond with the appropriate level of intervention, neither too much nor too little, prioritizing safety while minimizing risk. There is a growing need for private security including, Retail Security, Bouncers, Corporate Security, Casino, Event or Arena Security to be trained in more than simply traditional defensive tactics training. As excessive or unnecessary force can lead to legal repercussions and public backlash, there is a growing expectation for security personnel to be trained in managing persons with mental health or who are neurodivergent as well as verbal de-escalation and least restrictive physical intervention techniques.

Retail Professionals

Retail professionals often encounter customers with valid complaints who express them poorly and sometimes act aggressively. Since their primary role is sales and customer service, many retail staff have limited or no training in verbal de-escalation, behavior management, or personal safety. HWC teaches staff to empathize with the customer’s concerns, recognizing frustration while staying calm and composed. Staff are trained to de-escalate by using clear, respectful communication, guiding the customer toward more constructive, socially acceptable behavior. At the same time, they are taught to maintain their safety and professionalism, avoiding verbal abuse or threats. With these skills, staff can defuse tension, address customer needs, and protect their own well-being.

Handle With Care Teaches:

• Recognizing Signs of Rising Tension
• How To Stay Calm and Emotional Regulated
• How to Respond Professionally, Not Emotionally
• Verbal Intervention and De-escalation
• Situational Awareness: Maintaining Personal Safety
• Personal Defense: Defense of self and others
• For Security Interventions, See HWC Physical Intervention Program or PLUS

 

Handle With Care has been training workers in all fields of Human interaction since 1985, and is the only crisis intervention system with the safety, power and versatility to adapt to the unique demands of your organization.

That's over 40 Years of Service

Corporate Management

Verbal de-escalation and clear communication skills are essential for corporate leaders, managers, and HR professionals. Leaders and managers set the tone and standards for professional conduct and acceptable behavior. Providing both support, clear limits and boundaries are necessary skills to handle employee disputes, performance issues, and difficult workplace dynamics. Without these skills, workplaces can suffer from high turnover, poor teamwork, and increased legal risks due to unresolved conflicts or misconduct. Investing in behavior management training helps create a positive, respectful, and high-functioning work environment.