UPDATED: HANDLE WITH CARE – COVID- 19 TRAINING PROTOCOLS
As States begin to reopen, it is important that we are ready and have established protocols in place. The current strategy is to provide a structured and phased guideline for reopening while leaving it up to the Governors of each state, and regions on the exact timing for implementing each phase.  The protocol outlined below is based on the standards and requirements we are seeing across multiple regions and States.  These protocols will vary based on i.e. (1) State requirements; (2) phase of re-opening; (3) whether the training is on-site or via seminar, and (4) the client. This protocol is subject to modification. We're using the best available information at hand. HWC Training Protocols include: Participants attending HWC Training must certify they are healthy and to the best of their knowledge NOT at risk of spreading COVID (i.e. do not have COVID symptoms, do not have COVID and are not in a quarantine or stay at home period if exposed to COVID). Participants who show signs of symptoms of COVID cannot attend training. The room size provided by the organization will meet State distancing or occupancy requirements for the number of Participants expected. Prior to attending everyone (HWC trainers included) will be asked to take their temperature and make an self-health assessment that they are not experiencing COVID symptoms. We're setting 100 degrees Fahrenheit as the maximum temp permitted to participate. Please ask your staff to self-screen their temps at home on the morning of training. Prior to attending the training or entering the training room there will be a sign-in table where temperature will be taken, participants will sanitize or wash their hands, and gloves (hand sanitizing) and masks will be required.  We ask that no one enters the training room until their sign-in process is completed. Masks and gloves stay on unless the person leaves on a break.  When the person returns, s/he must resanitize and change gloves.  The same mask can be kept. Masks stay on unless you need to remove it to speak or breathe.  If the mask is taken off social distancing must be adhered to.  Before the mask is dropped the person must distance 6 feet from the nearest person.  Trainers can drop their mask for longer briefings, explanations, broadcasting training.  The trainer has to be at least 6 feet away if his/her mask is down. Where social distancing cannot be maintained, masks and gloves must be worn. During Personal Defense, each participant will keep the same partner. During the physical restraint training, including "spotting" practice, particpatns will be divided into small groups and remain with that group throughout. Additionally If there is any question about scheduling HWC training, the Client should check with the State and/or licensing agency as to when training can proceed. There may be last minute schedule adjustments or rescheduling due to COVID i.e. the trainer becomes ill and there is no time to provide a substitute trainer or a substitute trainer is not available, changing COVID protocols, restrictions or limitations. If the last minute cancellation is due to HWC, we will cover HWC (not client) out-of-pocket travel costs.  If the last minute cancellation is due to the organization/client, the organization shall cover any HWC  incurred non-refundable costs.    
The compliments keep coming. See below for Kyle's response.
Compliment for HWC Master Trainer Kyle Withers, "I just wanted to let you know that at my school today, I had to utilze my verbal deescalation and relationship skills with a student.  Unfortunately the student was unable to keep himself safe on his own, so I used the modified child restraint to help keep him safe. I was so glad that not only was I there when the situation occurred, but that I had the skills from Handle With Care this week to help keep a student safe. Just wanted to let you know and say thank you once again! M.O. - School Social Worker HWC and the PRT is the best thing invented since sliced bread, canned beer, and those very lightweight door stops. :-D Emails like the one above are my true compensation, and I feel so very fortunate and honored to still be allowed to spread such a valuable philosophy and be a part of something so magical. - Kyle Withers, HWC Master Trainer    
Kirby's HWC Story: A plane, a meltdown, a PRT and an "I love you"
When boarding for my flight to Indiana, there was a family that had an autistic child and he was experiencing explosive disorder/assaulting.  The pilots and staff were in panic mode!!  The parents were crying (child was head butting , biting etc.).  After asking if they needed some assistance they said, "yes!!" I went into HWC's physical intervention, then our verbal de-escalation!!! It was like a Picasso painting!!! Lol!! The folks on the plane clapped!!! United Air gave me a voucher for 100.00! The family wanted me to fly all the way to Texas with them.  But, the best part was when it was over the kid put his arms around me and told me that he loves me!!!  I was too through!!! This is the part in our HWC manual when the kid says, "at some point when I'm out of control, I want staff to be able to demonstrate that they can bring me back under control!!!!" I'm here to testify! Kirby :). PS. The kid was 15yrs old   Response from HWC Trainer, Walt Piszchala after hearing the story. Kirby...I was not surprised when I received this e-mail. You are touching lives each and every day. God has a plan for all of us and you my friend are truly fulfilling you destiny. Just think what might have happened to this family if you were not there to assist them. They could have been placed on a no flight list or worst the police could have been called in. I will remember to relate this story to all my classes that I teach as the Gold Standard that we all strive to become! Walt